Grand Performance: The Professional Voice

Communication is much more than just the words we say.  Research shows effective communication is a combination of body language (55%), tonality (38%) and words make up just 7%.

As a professional opera singer and training consultant,  Lindsey Marshall has blended these two disciplines to create a comprehensive set of development programs.  

As a performer and trainer Lindsey understands how body language, tonality and words come together to create engaging and compelling communication.

• Have you ever wondered how opera singers can project their voice to back of a theatre without a mic?
• How do they do this night after night without damaging their voices?
• How do they engage an audience of thousands with their stage presence (body language) and voice (tonality)?

Our vocal identity is a combination of all these qualities and greatly influences the way our presentation and communication is received.

The Professional Voice addresses all aspects of presentation, from mental preparation to vocal care and delivery. A healthy vocal identity serves everyone from the student to the CEO for situations such as:

• formal and informal networking
• client meetings
• sales meetings
• women in business
• trade shows & conferences
• major corporate presentations 
• short list interviews 
• formal presentations and speeches
• courtroom appearances  

Speaking with clarity is an essential skill, which can be developed through The Professional Voice.

Grand Performance offers a range Professional Voice Programs including 1-on-1 intensive Master classes, group workshops and Executive Coaching frameworks all of which give time for practice to integrate your new vocal identity into to your day to day life.

Make the most of every interaction with The Professional Voice.  You will achieve quick and dramatic results.   For more information contact us now.  

Recent Case Studies

The Professional Voice provides a range of programs to match individual client requirements.

Here are some case studies of programmes recently developed:

1. Women in Business

As the district manager of a financial organisation, Client A felt she was being held back by her voice.  Her vocal identity was modelled on her very quietly spoken and petite mother.  Delivering important information was not taken seriously by her predominantly male team, and this was holding back her career.  In four 2 hours sessions, Client A discovered her true voice which was actually full and engaging.  The change vocal identity was so profound even immediate family members didn't recognise the new voice over the telephone. Shortly after this Client A was promoted to regional manager.

2. Contact Centre

A major Australasian Telco wanted to increase customer satisfaction and deepen rapport with their clients.  Their staff were taught to recognise the thinking preference associated with the customer's tonality.  Tracking tonality and thinking preference lead to a dramatic increase (over 25%) in customer satisfaction and a dramatic reduction in call back volumes. 

3. Senior Training Consultant

A senior training consultant for a major publishing house in Australia had to travel for 1 week every month to deliver regional training programs.  For the last two trips, by day 3 of 5 the consultant had lost her voice.  

The Professional Voice addressed elements of her vocal identity and her vocal function, especially the ability to create volume through resonance.  The consultant hasn't lost her voice since.